qq11 Privacy Policy

Introduction and Purpose of This Policy

qq11 ("we", "the service") is an online betting platform serving players in Myanmar. This Privacy Policy applies to all users who access qq11's website at https://qq11.bio, members who register an account, and anyone who uses our services.

We take the security of your personal data seriously. This policy explains what data we collect, how we use it, who we share it with, and how we protect your privacy rights. By continuing to use the website, you agree to the terms of this policy.

If you have any questions this policy does not answer, you can reach us at [email protected].

Types of Data We Collect

qq11 collects only the data needed to provide our services and deliver the best possible gaming experience. The types of data we collect are set out below—

2.1 Data You Provide Directly

This includes data you provide directly when registering an account or using our services—

• Name, date of birth (to verify that the user is 21+), and national ID number (for KYC verification)
• Phone number and email address
• Payment details for KBZPay, Wave Money, AYA Pay, CB Pay and bank transfers
• Deposit and withdrawal history
• Play history and player responsible gaming preferences

2.2 Automatically collected information

When you visit the website, our system automatically records the following technical information—

• IP address, browser type, OS platform
• Cookies and session tokens
• Login time, logout time and time spent on site (Myanmar Standard Time — UTC+6:30)
• Locale and language settings
• Referral data

2.3 Information received from third-party services

This may include necessary data received from payment service providers (such as KBZPay, Wave Money, AYA Pay) and game software providers. You should also read those companies' own privacy policies.

How we use your information

We use the information we collect for the following legitimate purposes—

• Account creation, KYC verification and user authentication
• Processing deposits and withdrawals and providing payment-related services
• Managing bonuses, cashback and VIP tier services
• Financial fraud prevention and security checks
• Providing customer support (24/7 live chat and email)
• Resolving website technical issues and software improvements
• Delivering responsible gaming commitments
• Meeting legal and financial compliance obligations

We never use your personal information beyond the purposes for which it was collected.

Cookies and tracking technology

The qq11 website uses cookies to remember your access preferences, maintain session security and monitor service performance. The types of cookies are explained below—

You can control cookies through your browser settings. However, if essential cookies are disabled, login and gameplay will not function normally.

Third-party sharing policy

We never sell or hand over your personal information to advertising companies, data brokers or unrelated third parties. We may share it only with our service providers, and only for defined purposes—

• Payment companies (KBZPay, Wave Money, AYA Pay, CB Pay) — for processing deposits and withdrawals only
• Game software providers — for running gameplay only
• Technical infrastructure providers (cloud hosting) — for data storage and operations only
• Financial fraud prevention service providers

In addition, data may be disclosed to legal authorities due to legal proceedings (lawful requests), to protect qq11's legal interests, or in response to financial freeze orders. In such cases, we will notify you as far as possible.

Data security measures

qq11 has put in place technical and administrative safeguards to protect your personal information—

• All data in transit is protected with TLS 1.2 / 1.3 SSL encryption
• Sensitive databases are encrypted with AES-256
• Access control — staff can only access data relevant to their own role
• Regular security audits and penetration testing
• Multi-Factor Authentication (MFA) is used on staff accounts
• A data loss alert and recovery plan is in place

These technical measures are designed to protect players' information from unauthorized access, modification, or destruction. However, since no internet transmission can be guaranteed 100% secure, we also encourage you to take precautions on your end, such as keeping your password safe.

Your Privacy Rights

Every qq11 user has the following rights regarding their personal information—

Right to Access and Copy

You can request to view what data we hold about you. We can also provide data portability.

Right to Correct

You can ask us to correct any inaccurate or incomplete information. It is easier to do this directly through your profile settings after logging in.

Right to Delete

You can request to close your account and delete your personal information after all financial and legal obligations have been fulfilled. Records that are required by law to be kept cannot be removed.

Right to Object and Restrict

You can request to stop marketing communications and restrict certain data processing. Contact [email protected] for this.

We will handle requests related to these rights as quickly as possible and will normally respond within 30 days.

Data Retention Policy

We retain personal information in line with the following policy—

• Active accounts — data is kept for the full duration the account remains open
• Financial records — kept for a period that meets financial legal requirements, depending on audit needs
• KYC verification data — kept for the period required by national law after the purpose has been fulfilled
• Closed account data — deleted once the required legal retention period after closure has ended
• Analytics data — kept for a standard limited period with no link to any individual

Once the retention period ends, data is securely deleted and cannot be recovered.

Age Restriction and Child Protection

qq11 services are for users aged 21+ only. We do not accept registration from anyone under 21 under any circumstances. Your age will be verified through date-of-birth checks and KYC verification when opening an account.

If we discover that we have unknowingly collected data from someone under 21, we will immediately delete all such data and close the account. If you have information about this, please contact [email protected].

Policy Changes and Notification

qq11 may update this Privacy Policy when needed. Any changes will be posted on the website and the "last updated date" will be revised accordingly.

Registered users will be notified by email or an in-service alert if there are significant policy changes. Continued use of the service after a change is announced will be considered acceptance of the updated terms.

If you have questions about policy changes, you can contact [email protected].

Contact Us and Enquiries

For any questions about this Privacy Policy, you can reach qq11's Privacy Team through the following channels—

qq11 is committed to ensuring you have full confidence in how we handle your data. Log in via qq11 Login to review your own data settings directly.